Deliveries & Returns

UK Delivery

For deliveries within the UK we aim to despatch all online orders within 2 working days, but this can take longer during busy times such as Christmas. 

Whilst we aim for orders to be delivered in the time frames below it is not guaranteed as courier services are ultimately out of our control.

FREE UK standard delivery on orders over £75.00
You should receive your order within 3 to 5 working days. 

Standard Delivery is £4.50 for orders under £75.00
Orders are sent via Royal Mail's Signed For 2nd Class Service. Please allow 3 to 5 working days for delivery.
   
Next Day Delivery is not currently available during lockdown

Overseas Delivery

We ship to the countries listed below:
United States Of America, Canada, United Arab Emirates £23
Ireland, Austria, Belgium, Denmark, France, Germany, Guernsey, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Spain, Switzerland £15
Finland, Greece, Norway, Poland, Portugal, Sweden £20
Australia, New Zealand £23

Please allow 7 – 10 working days for delivery to Europe and 10 – 14 working days to the rest of the world.

We also offer a standard delivery rate at £8 available to customers living in United States Of America, Canada, United Arab Emirates, Australia and New Zealand but please note that this option is only available on orders weighing under 250grams and less than £100 and it is not tracked or signed for. If you're unsure whether to select this option on your purchases then please contact us and we can assist you.

The Rose Lifestyle is based in the U.K. Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain details of these charges.

If you live in a country not listed above then please contact us at hello@shoptherose.co.uk before making a purchase online and we can provide you with a shipping quote

Other Delivery Information:

With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.

If your order is returned to sender due to multiple unsuccessful delivery attempts you will be liable to pay the return shipping charges. Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.

Returns

Please note The Rose returns policy is strictly 14 days for a refund or exchange on unworn and unused goods in their original condition with all labels and tags still attached. We cannot offer refunds or exchanges on unwanted earrings. Earrings are non-returnable unless faulty.

Refunds or Exchanges will not be issued on items where the request to return or exchange your order is made outside our 14 day policy. Your 14 day return policy begins on the day you receive your order.

You will be responsible for the return shipping costs.

To return your order please email us at hello@shoptherose.co.uk to notify us of your intentions within 7 days of receipt of your purchase and fill out the returns form enclosed in your parcel and return it with your item.  All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, however it may take a little longer to appear on your bank statement and may take longer during busy periods such as Christmas and Sale times.

 

Faulty Items:

On the rare occasion there is a problem with an item, please do not worry, we're here to help!
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
A snapped chain is not a manufacturing fault.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Please send photos of the fault via email to hello@shoptherose.co.uk stating the problem and your online order details. If the item was purchased in store then please bring your receipt with you.

 

Exchanges: